How Does Your Building Company Compare?
Take our 43-pt “Business Health Audit” to see how your business compares to others, and identify which areas to focus on for the biggest results (80/20 principal).
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When clients are upset, how do you respond? Every building company experiences complaints.
Approached the right way, upset clients can be turned into raving fans who refer more projects to you. Which means complaints can fuel your construction business growth.
In this episode you’ll discover:
✔ Why angry clients can lead to construction business growth.
✔ Critical skills that de-escalate situations to win clients over so you can grow your building company
✔ The expectation vs. experience formula: small actions that boost client satisfaction in your building company
✔ When to never reply to angry clients (almost every construction company owner makes this mistake)
✔ PLUS: Empathy “secrets” that get you the outcome you want more often
We’ve spent 19 years helping thousands of construction businesses grow.
As construction company coaches, there isn’t a scenario we haven’t seen.
So, if you’ve ever struggled with client complaints — be sure to tune in to this episode and take advantage of our tips.
Highlights
01:10 – Turn angry clients into fans
03:05 – Reduce client complaints
04:30 – Tips for client conflict resolution
08:20 – Building deeper trust
10:30 – Leveraging team
Our construction business coaching has helped 2,500+ building companies succeed.
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Too many building company owners work long hours for very little profit, aren’t able to spend time with their families, and are stressed to the limit.
This is not your fault.
You can be the best builder in the world but trade school doesn’t teach you how to run a business.
This is why we created The Professional Builder.
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Take our 43-pt “Business Health Audit” to see how your business compares to others, and identify which areas to focus on for the biggest results (80/20 principal).