People Don’t Leave Jobs They Chase Opportunities | Building A Culture Of Growth & Ownership

In this episode, we sit down with Ricki Cotter, owner of Topline Carpenters in Tauranga, New Zealand. Ricki shares his journey through the highs and lows of business ownership, including a tough financial challenge that nearly ended his company. He explains how investing in a strong team culture, refining systems and processes, and a growth mindset helped him not only survive but thrive.

● 00:00 Introduction.
● 04:38 Sticking to a vision of the type of people you want to attract
● 07:22 What happens when you get your team involved in the planning and ownership of a project
● 09:42 Learning to let go and allowing your staff to learn and grow
● 11:52 Rick’s background
● 19:27 Sales process for not competing on price
● 29:14 Topline’s software stack for operating a successful business
● 37:16 Systems and process and combining 5 into 1
● 42:20 Should you build your team or processes first?
● 48:26 Building a strong mindset throughout challenges
● 53:27 Juggling family and work while running a small business
● 57:14 Dealing with tricky times and levelling up regardless of the economic environment