[ON SITE] Fixing A 3 PERCENT Margin Mistake On A Commercial Build | Tyrone & Marion Galloway

Tyrone and Marion operated their building company by working massive hours, starting at 4 AM and finishing at 11 PM six days a week. Because Tyrone treated his crew and his clients like family, he constantly absorbed the costs of uncharged variations to “help out” his network. On one large commercial project, his failure to track daily site expenses led to a gross profit margin of just 3% after paying for undocumented waste removal.

By joining The Professional Builder, Tyrone implemented a holistic financial framework. He instituted tiered pricing based on project size, ensuring jobs under $80,000 carried a 40% margin, while larger jobs held a strict 30% to 35% margin. He also deployed a default diary to ring-fence his time for quoting and established scorecard accountability for his staff, finally moving his business from a reactive state into a proactive, highly profitable company.

Links & Resources

• TJ’s Kitchens & Bathrooms Website – https://www.kitchensandbathrooms.co.nz/

🕒 Timestamped Key Points

• 00:00 Introduction
• 06:30 Hiring an office administrator to manage marketing, client communication, and contract administration.
• 15:32 Implementing tiered pricing to secure a 40% margin on jobs under $80,000.
• 18:00 Using a default diary to ring-fence the owner’s time specifically for quoting and architect meetings.
• 27:52 Hitting a psychological breaking point before adopting a holistic approach to business coaching.
• 32:12 How working from 4 AM to 11 PM six days a week forced the owner to finally restructure the company.
• 42:12 The financial penalty of performing uncharged variations for friendly clients.
• 45:00 Watching a commercial job margin collapse to 3% due to un-tracked skip bin expenses.
• 50:02 Transitioning from a family-run company to a sports team model using scorecard accountability.