From Survival Mode to Scaling: What Changed for Marvel Concept Building? (With Chris & Hugo)

Gareth sits down with Chris (Founder) and Hugo (Carpenter/Site Manager) of Marvel Concept Building. Chris shares his raw story of starting the business in 2016, hitting a “really really bad time,” and being stuck on a “knife’s edge” in “survival mode” for years.

The overwhelm became so “draining” that Chris was ready to “just going to quit”. This episode is a deep dive into their turnaround. They discuss Hugo’s “massive learning curve” from being on the tools to managing sites , how they stopped information “falling between the cracks” , and how Chris’s focus on “becoming a better leader has just changed everything”. Now, Chris is able to take his first holiday without being “worried about cash flow or management”.

🕒 Timestamped Key Points

• [01:22] On a “knife’s edge”: The “really bad time”
• [01:50] “We’ve done nothing but survive”
• [02:49] Coming from a “toxic company”
• [03:18] The “massive learning curve”: From tools to computer
• [04:08] The plan: Giving Hugo a buy-in option
• [05:30] What was “falling between the cracks”
• [06:03] The breaking point: “If I don’t do this, I’m just going to quit”
• [06:49] The biggest win: “Becoming a better leader has just changed everything”
• [07:35] The power of accountability and maintaining standards
• [11:27] The result: Going on holiday and “not going to be worried”