Podcast Episode #231
The Builders Ladder - Podcast Episode

Stuck Between His DESK And The Job Site Until He Stepped Back | Stephen Isaac

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EPISODE Notes

Stephen Isaac’s company, Custom Country Homes Inc. in Kenora, Ontario, more than doubled its revenue in 8 months and tripled its net profit, with three of his sons and his wife’s nephew on the crew. Before that his books were a mess, and when he was on site he felt he should be at his desk, so he never kept up with either.

So the numbers came first, which meant getting his books organized and working with his accountant to have an accurate profit and loss by the 10th of every month. One of his TPB coaches also got him using Claude, and when he showed his wife Gloria the forecast he’d built with it, she said it couldn’t be true. Once the numbers were clear he stepped back from the schedule, which George Perdue now runs, right down to who can take days off. The crew plans the week over breakfast every Monday while Stephen does the estimating and invoicing. Marti also asks how he handled a client who pushed back on higher prices and how he leads a crew made up of his own sons. They finish on his Business Maturity Date and what he’d tell a builder who’s stuck.

If you’re still the one deciding who gets a day off, start at 04:32.

What’s covered:

  • Handing the schedule and day-off requests to a scheduler
  • Getting an accurate profit and loss by the 10th of the monthMoving from site work to estimating and invoicing, and the guilt that comes with it
  • Planning the week with the crew over Monday breakfast
  • A client who complained his 16-year-old was charged the same rate as the rest of the crew
  • Building a company people know as Custom Country, not as Stephen

About Stephen:

Stephen Isaac owns Custom Country Homes Inc. in Kenora, Ontario, on Lake of the Woods, after about 20 years running his own building company in southeastern Manitoba as a certified R-2000 builder.

Chapters:

  • 00:00 Coming up in this episode
  • 00:56 Meet Stephen and his family crew
  • 04:32 Handing the schedule to George
  • 06:22 From messy books to numbers he can believe
  • 07:28 Stuck between the desk and the job site
  • 09:26 Revenue doubled and net profit tripled
  • 10:36 An accurate profit and loss by the 10th
  • 12:49 The forecast his wife said couldn’t be true
  • 14:50 TPB events over the next 12 months
  • 17:19 Cost codes from the community chat
  • 19:28 Planning the week over Monday breakfast

Resources Mentioned

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